Refund & Cancellation Policy

Starter and Pro subscription payments and all credit top-ups are non-refundable, including unused credits, partial billing periods and change-of-mind purchases, except where a refund is required by applicable law. Cancelling a subscription or deleting an account does not automatically refund a payment.

For USD subscriptions, open Plans & credits in the app to cancel future renewals, or email info@cnvrted.com for assistance. Wait for confirmation that the payment provider has cancelled the subscription. Credits already granted retain their existing expiry. Indian monthly purchases require your approval each month; you can stop by not approving another purchase. Top-ups are one-time purchases and do not renew.

Introductory credits are valid for 14 days. Monthly plan credits expire 30 days after the paid billing period ends. Top-ups expire three calendar months after purchase. If a scan delivers zero new leads, its held credits are returned to your balance; this is a credit adjustment, not a cash refund.

For a duplicate charge, an incorrect charge, missing credits or any billing question, email info@cnvrted.com with your account email, payment reference, payment date and a description of the issue. We will investigate against the provider's payment records. Do not send full card numbers, CVVs, bank passwords or one-time passwords. If a refund is required, it will be handled through the payment provider; processing time depends on the provider and your bank.